• Default
  • Title
  • Date
  • Random
  • Blog +Read More

    Blog

    SENSE publishes a blog with posts by members on a wide range of topics. If you have any suggestions or wish to contribute please contact our Content Manager. 
    Read More
  • Library

    Library

    [Available to members only] SENSE has a large library of industry related files, including guidelines, guides, articles, and links to resources. The library also gives easy access to society documentation, including AGM reports, rules and the constitution, and survey reports.
  • Monthly newsletter

    Monthly newsletter

    [Available to members only] Members receive industry and society news and summaries of blog posts and articles by e-mail every month.
  • Guidelines for Proofreading Student Texts +Read More

    Guidelines for Proofreading Student Texts

    SENSE has prepared its own Guidelines for Proofreading Student Texts and a Form to Confirm Proofreading Services. These can be downloaded free of charge.
    Read More

  • The SENSE Handbook

    [Available to members only] Nineteen informative chapters with best-practice overviews, authored by a wide variety of contributors from all walks of SENSE life. Chapters include: Basic business skills, Bookkeeping, Selling language skills, Working with agencies, Setting rates, Managing clients, Quality management,…

  • Newsletter archive (1995 to...)

    [Available to members only] Members can read many of the old newsletters and eSense editions going all the way back to 1995.

  • Books by SENSE members

    Many of our members have written, co-written, or translated books, journal articles and chapters of books. Here is a selection.
    Read More

De Back to Basics: Customer Service for Language Professionals – Christy de Back

Give your business a boost by answering Christy’s 5 questions in this online mini-workshop. Enjoy her fun tips and anecdotes, based on her 20+ years of experience as an independent language professional. Some of the topics include: how to offer added value, how to exceed expectations and turn customers into ambassadors. From ‘killing our customers with kindness’ to really starting to love them.

Click here to sign up for this event or to view a complete programme of all presentations.

About the presenter

 Christy de Back

Christy de Back is enthusiastic, driven and professional. She has worked since 1999 as a sworn interpreter-translator for Dutch and English and as a language trainer in English for the government and the business community.

Tagged under
back to top